Last updated: 30 October 2026
In short: if you are not happy with your supporter membership, you get a full refund within 14 days of any payment, no questions asked.
This applies to every payment for an Asteria supporter membership: your first payment, each yearly renewal, an upgrade charge and a single year without renewal. Ask within 14 days of the payment and you get the full amount back. You don't have to give a reason.
Our online reseller Paddle processes the refund to the payment method you used. It usually arrives within 5 to 10 working days, depending on your bank or payment provider.
A refund ends the supporter time that the refunded payment paid for, and stops the yearly renewal. You can keep using Asteria for free, and you can become a supporter again at any time.
After 14 days a payment is not refunded, but you can stop the yearly renewal at any time in Asteria (menu → Support Asteria), so you are not charged again. You keep your benefits until the end of the year you paid for.
This policy does not limit any rights you have under the consumer law of your country. If the law gives you more, that applies.